Secure Payment
methods for Canada Orders​

We make the payment process simple, secure, and convenient for customers ordering within Canada. All payments are processed through a secure encrypted checkout system that protects your billing information and keeps every transaction safe.

If you have questions about payment methods, billing addresses, or a declined card, please contact our support team before placing your order.

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PAYMENT INFORMATION

Accepted Payment Methods in Canada
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit Cards
  • Prepaid Visa or Mastercard gift cards

All orders are billed securely through our payment processor. Depending on when the order is placed, your card statement may show either “Custom Ventures” or “Doc Printers.”

Paying with a Canadian Debit Card

Many Canadian debit cards can be used online if they are enabled for international or online transactions. Before placing your order, we recommend confirming with your bank that your card:

  • Supports online purchases
  • Supports international transactions if required
  • Has enough available funds

If your debit card is not accepted, a standard credit card or prepaid Visa/Mastercard may be the easiest alternative.

Billing Address & Shipping Address Requirements

For security reasons, the billing address entered at checkout must match the address on file with your card issuer. If you want your order delivered to a different address, many Canadian banks allow you to add a secondary shipping address to your account.

We recommend contacting your bank before placing your order if you plan to use a different delivery address.

Using Someone Else’s Card

If you are using a card that belongs to another person, the order must be placed using the cardholder’s billing details. In most cases:

  • The billing address and shipping address must match
  • The order will need to ship to the cardholder’s address
  • The cardholder may need to confirm the purchase if requested

Orders where the name, address, and payment details do not match may be delayed or declined for fraud protection.

Payment Methods We Do Not Accept

At this time, we do not accept:

  • Cash
  • Personal cheques
  • Certified cheques
  • Money orders
  • Wire transfers
  • Western Union

Credit cards, debit cards, and prepaid cards remain the fastest and most reliable payment methods.

Is My Payment Information Secure?

Yes. All payment details are transmitted through secure SSL encryption and processed through a protected payment gateway.

We do not store full card numbers on the website, and all transactions are reviewed through fraud prevention systems for added security.

Get answers to all your questions you might have.

We will answer any questions you may have about our online sales right here. Monday to Friday from 09:00 to 16:00 EST

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Common Payment Questions

Why was my card declined?

The most common reasons are:

  • The billing address or postal code does not match
  • The debit card is not enabled for online purchases
  • The card does not allow international transactions
  • The card has insufficient funds
  • The prepaid card has not been registered online
Can I place an order by phone?

Yes. If you prefer, you can place your order and provide payment information by phone during business hours.

Do I need to pay in full before my order is processed?

Yes. Full payment is required before production begins.

Need Help With Payment?

If you have any questions about billing, declined cards, or payment methods, contact our support team before placing your order. We can help confirm the best payment option for your situation.